The Article Writer Mailbag, Take 11
Q. I have a customer who isn’t working out for me. Almost every deadline we have established is missed and then I get blamed for it. I am also finding that my professional judgment is constantly under attack, not always overtly but by some of the comments made about my writing style, grammar, or even word usage. I’m miserable. What should I do?
A. You are in a tough position and I can certainly empathize with you.
Back in 2005, I had a similar experience with a customer who was very difficult, even obnoxious. From the get go, I realized that we weren’t on the same page and my attempts to bring us to a mutually agreed upon place where we could proceed failed.
The issue at hand with us was the level of research involved with each article and the project price. Admittedly, I priced my service too low thinking that the articles he wanted written involved little or no research. Turns out his expectations were much higher than that and I realized I would lose my shirt over the deal.
I countered with a new proposal which tripled my price. He objected even though the research involved was at least three times greater than what was originally conveyed to me. We were at an impasse so I simply stopped working for him. End of story.
In your case, things could be a bit different especially if you signed a contract. If a contract is involved, examine it closely to see if everyone is adhering to what was agreed upon. If not, you can cite paragraph and section to make your point. Otherwise, give the required notice and end the project as soon as you can.
It sounds as if this person isn’t the type to agree with you anyway, given the questioning of your skills. I am personally familiar with your writing and professionalism and I know that you take great pains to complete your work on time. It sounds as if this person could use some help organizing his life, but you aren’t the person to do that!
By the way, Kathy Kehrli (The Irreverent Freelancer) recently alerted her readers to an informative and witty article written by the Inside CRM Editors that can give you suggestions on how to free yourself from a project. Check it out — its a real hoot!
Over time I’ve learned to include and escape clause in my contracts… for me and for my client… something simple like
“although this contract represents our original intention, we both recognize that things can change. Since this is a personal service contract, the terms can be altered in writing with agreement by both parties. Also, either party can cancel this contract with 14 days written notice.”
So far no one has exercised this clause… but it’s there if either of us need it.
Anne, I like your escape clause. I have found that there are times when a project turns out to be nothing like what was originally discussed; your clause smooths the way for a possible change or cancellation if needed.
The fact that no one has needed to exercise this option tells me that you are very thorough with bids.